Issues when activating a License Certificate

This article lists solutions if a license certificate may not be activated.

If your application fails to activate a certificate:

  • Use the MHI Fortran Medic utility to configure your machine for certificate licensing, and
  • Ensure the networking requirements are met as specified in Appendix B of the attached manual, then
  • Retry license ativation.
  • If the issue persists, please refer to the solutions listed in the attached manual, or
  • Obtain assistance from the MHI support desk, as per the instructions below.

Obtaining Assistance From The MHI Support Desk

Please send the following to the MHI support desk (support@mhi.ca):

1. A description of the issue

2. Screenshots of any error messages

3. Your licensing log file:

a. PSCAD v4.6.3 (Updates 4 and 5):

Attach the PscadCert.txt log file, located as shown below, to your support e-mail:

C:\ProgramData\Manitoba HVDC Research Centre\LicenseManager\

b PSCAD X4 (v4.3+) and V5:

One or more PscadLmgr.txt log files are saved to the following locations (send all as applicable):

-C:\Users\All Users\Manitoba HVDC Research Centre\LicenseManager
-C:\ProgramData\Manitoba HVDC Research Centre\LicenseManager
-C:\Users\<your_userID>\AppData\Local\Manitoba HVDC Research Centre\LicenseManager

c. PSCAD V5, PRSIM, Initializer:

From the Licensing menu, select Certificate | View | Log, to display the file (e.g. for PSCAD, this file is named "PscadCert.txt"), save the file to your machine, then attach the file to your support e-mail:

PRSIM-Display License Log.png (5 KB)

(i) PSCAD V5: The file "PscadCert.txt" is located here:
C:\ProgramData\Manitoba HVDC Research Centre\LicenseManager

(ii) PRSIM: The file "PRSIM.txt" is located here:
C:\Users\Public\Documents\Manitoba Hydro International\Licensing\Logs

(iii) PSCAD Initializer: The file "Initializer.txt" is located here:
C:\Users\Public\Documents\Manitoba Hydro International\Licensing\Logs

d.  Enerplot:

From the Licensing menu, select "View log", save the file to your machine, then attach the file to your support e-mail:

Enerplot Log File.JPG (29 KB)

The file "Enerplot.txt" is located here:
C:\Users\Public\Documents\Manitoba Hydro International\Licensing\Logs

e.  FACE:

From the Licensing menu, select "View log":

FACE Log File.JPG (26 KB)

The file "Face.txt" is located here:
C:\Users\Public\Documents\Manitoba Hydro International\Licensing\Logs

4. Your Fortran Medic log file as specified in this article.

5. The generated log file from running a connectivity test as per this article.

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