Resolving MyCentre Issues
A troubleshooting manual for MyCentre is posted to this article.
Further troubleshooting suggestions are available from this webpage.
Knowledge Base
- Setting up PSCAD [3]
- PSCAD V5 (Now Here!)
- PRSIM V1 [1]
- Web Help
- Software - Installation, Licensing, Resources
- PSCAD
- Software Description - PSCAD
- Licensing Description - PSCAD
- System Requirements - PSCAD [5]
- PSCAD "What's New" Documents (Improvements at Each Version) [2]
- Software Setup - PSCAD
- Setting up the Licensed Edition of PSCAD
- Setting up a PSCAD Trial License [2]
- Setting up PSCAD Training Software [2]
- Setting up an Unreleased Version of PSCAD [1]
- Setting up the PSCAD Free Edition [1]
- Installing PSCAD Without also Installing/Repairing the Sentinel Drivers [1]
- Installing Two Versions, Same Branch [2]
- Troubleshooting PSCAD Installation or Licensing Issues [1]
- Resources - PSCAD
- Troubleshooting - PSCAD
- EULAs - PSCAD
- Lauching PSCAD with/without Windows Administrator Privileges [1]
- Software Description - PSCAD
- Enerplot
- FACE (Field and Corona Effects)
- PRSIM
- The PSCAD Initializer
- Software Description - PSCAD Initializer [1]
- Licensing Description - PSCAD Initializer [1]
- System Requirements - PSCAD Initializer [1]
- Software Setup - PSCAD Initializer [2]
- Resources - PSCAD Initializer [1]
- Troubleshooting - PSCAD Initializer [1]
- Release Notes - PSCAD Initializer
- End User License Agreement (EULA) - PSCAD Initializer [1]
- Software Description - PSCAD Initializer [1]
- Licensing
- Certificate Licensing
- Description - Certificate Licensing [2]
- Certificate Licensing Requirements [1]
- Best Certificate Licensing Practices [1]
- Test Connections for Certificate Licensing [1]
- Obtaining Access to Certificate Licensing [1]
- Configuring PSCAD to use Certificate Licensing [2]
- Activating a License Certificate [1]
- Returning a License Certificate [1]
- Retain the Certificate Upon Exit (certificate will remain checked out on your machine whenever PSCAD is closed) [1]
- Return the Certificate upon Exit (certificate will be released from your machine whenever PSCAD is closed) [1]
- Learning more about your License Certificate [1]
- Evaluating the Fully-featured Edition [1]
- Troubleshooting Issues with Certificate Licensing [1]
- Migrating from Lock-based to Certificate Licensing [1]
- Setting up a Training License [1]
- Determining your License Certificate Number [7]
- Managing your Organization's Certificate Licensing [5]
- Accessing Licensing Through your Proxy Server [1]
- Supported Protocols for Certificate Licensing [1]
- Using Certificate Licensing Offline [1]
- Configure MHI Product to Notify of Failure to Return License Certificate [1]
- Setting the Correct Time and Date on your Machine [1]
- Certificate Licensing - How to Configure to Renew/Not Renew [1]
- Best Certificate Licensing Practices for High Performance Centres with PSCAD [1]
- Best Practices When Using FIPS Compliant and Non-Compliant Products [1]
- Frequently Asked Questions - Certificate Licensing [4]
- Description - Certificate Licensing [2]
- Lock-based Licensing
- Description - Lock-based Licensing [1]
- System Requirements - Lock-Based Licensing [1]
- Setup Instructions - Lock-Based Licensing [1]
- Evaluating our Fully-featured Edition [1]
- Troubleshooting Issues with Lock-based Licensing [1]
- Using a V5 License to run V4/X4 [1]
- Consider upgrading your Single-User License (SUL) [1]
- About the License Update Utility [1]
- Renumbering a License (Same License, New License Number) [1]
- PSCAD – Best Lock-based Licensing Practices [1]
- Monitoring PSCAD Usage for a Network License (Multi-User License) [1]
- How to Determine your License Type [1]
- Determining your license number [7]
- Silently Set Local or Network License for PSCAD [1]
- License Manager [8]
- Description - Lock-based Licensing [1]
- Certificate Licensing
- MyCentre
- Installers
- Product Installer Validation [1]
- PSCAD/MATLAB Co-simulation [3]
- Fortran Compiler
- Sentinel Drivers [2]
- Setting up Required Permissions to Permit Installation / Certificate Licensing [4]
- Prerequisite Software [2]
- Supported Operating System [2]
- PSCAD
- Using PSCAD
- Getting Started with PSCAD [3]
- Selecting an Edition - Professional or Educational [2]
- Comparison Chart - Available Features in each Edition [2]
- PSCAD Versions and Features Comparison Chart [1]
- Determining your PSCAD Version [1]
- System Requirements - PSCAD
- Requirements for High Performance Computing (Computer Cores and Instances of EMTDCs) [1]
- Speeding up Simulations [1]
- Becoming Familiar with using PSCAD [2]
- Requirement - Fortran Compiler [1]
- Tutorial - Creating a Simple Circuit [1]
- PSCAD Automation with Python Scripting [11]
- Parallel and High Performance Computing [7]
- How to Launch a Specific PSCAD Version from the Project File [1]
- User's Guides - PSCAD and EMTDC [1]
- Project Settings for PSCAD Simulation [1]
- Number of Parallel Simulations in each PSCAD Version [1]
- Migrating Projects from Older Versions [1]
- Getting Started with PSCAD [3]
- PSCAD Engineering Applications
- Modular Multi-Level Converter (MMC) [4]
- HVDC [4]
- Wind Power [5]
- Solar Power [2]
- Lightning Over Voltage (LOV) [1]
- Distributed Generation and Microgrids [2]
- Introduction to PSCAD Applications [1]
- Power quality [1]
- Battery System - Generic [2]
- Photovoltaic-Battery System [1]
- Trapped Charge Cable Energization [1]
- Modular Multi-Level Converter (MMC) [4]
- PSCAD Models and Examples
- Intermediate Libraries for PSCAD [2]
- PSCAD Cookbook [11]
- IEEE Benchmarks [5]
- HVDC [2]
- Power Electronics [3]
- Energy Storage [2]
- Electric Arc Furnace (EAF) [1]
- Breaker Models [5]
- Transmission Lines and Cables [7]
- Miscellaneous [1]
- Simulation Tutorials [1]
- Transformers [11]
- Synchronous Machine [1]
- Permanent Magnet Machine [1]
- Calculating Bode Plots [1]
- Master Library
- Master-Slave
- Induction Motors [3]
- Grid Forming Inverters [1]
- Intermediate Libraries for PSCAD [2]
- Videos
- Webinars
- Introduction to PSCAD and Electromagnetic Transients for Academics [2]
- A General Overview of the New Models and Model Enhancements in PSCAD V5 (March 3, 2021) [1]
- A General Overview of High Performance Computing in PSCAD V5 (February 24, 2021) [1]
- A General Overview of PRSIM and the PSCAD Initializer (February 17, 2021) [1]
- A General Overview of PSCAD V5 (February 10, 2021) [1]
- Wind and Solar PV – Temporary Overvoltage Studies (TOV) due to Faults and Feeder Tripping (August 27, 2020) [1]
- Performing Switching and Insulation Studies – Part 3: Lightning Overvoltage Studies (LOV) (August 13, 2020) [1]
- Performing Switching and Insulation Studies – Part 2: Switching Overvoltage Studies (SOV) (July 30, 2020) [1]
- Performing Switching and Insulation Studies – Part 1: Transient Recovery Voltage (TRV) Studies (July 16, 2020) [1]
- Modeling and Simulation Studies to Facilitate Offshore Wind and HVDC Systems (July 2, 2020) [1]
- Machine Modeling (June 18, 2020) [1]
- Applications of PSCAD for Renewable Integration - Dynamic Response and Control Interactions (June 4, 2020) [1]
- General Introduction to Electromagnetic Transient Simulations - Mathematical Background and Common Applications (May 21, 2020) [1]
- Enerplot - New Offline Plotting and Analysis Tools (November 8, 2018) [1]
- Introducing FACE Software - Field and Corona Effects (October 31, 2018) [1]
- Tuning of Power System Stabilizers (November 16, 2017) [1]
- Machine Modeling and Power System Study Applications (November 2, 2017) [1]
- Renewable Device Modeling and Harmonic Model Derivation using PSCAD/EMTDC (October 19, 2017) [1]
- Insulation Coordination Studies in PSCAD™/EMTDC™: Switching Studies (April 21, 2017) [1]
- Custom Model Building in PSCAD/EMTDC (April 6, 2017) [1]
- Large System Parallel Simulation using Concurrent EMTDC (Part 2) (March 23, 2017) [1]
- High Performance Computing and Parallel Simulations (Part 1) (May 26, 2016) [1]
- Wind Power Modeling & Simulation using PSCAD/EMTDC (November 10, 2016) [1]
- Modelling Cables and Transmission Lines with PSCAD/EMTDC (October 27, 2016) [1]
- Sub Synchronous Oscillations (SSO) Investigation and Applications (October 14, 2016) [1]
- Transient Recovery Voltage (TRV) (September 15, 2016) [1]
- Lightning Studies Webinar (September 8, 2016) [1]
- Life Extension of Existing HVDC Systems (June 30, 2016) [1]
- Transient Recovery Voltage (TRV) (June 10, 2016 session) [1]
- PSCAD 4.6.0 New Features (May 4, 2015) [1]
- Modular Multi-Level Converter (MMC) (February 26, 2015) [1]
- Introduction to PSCAD and Electromagnetic Transients for Academics [2]
- Manuals
- Technical Support
- Resolving Issues with the Automation Library [1]
- Licensing Issues
- Certificate Licensing Issues
- Troubleshooting Certificate Licensing Issues [1]
- Certificate Licensing Error - Access Denied [1]
- Certificate Licensing Error - Cryptographic Error [1]
- Why does the Free Edition seem to expire in one month? [1]
- How Do I Gain Access to My Organization's Certificate License [1]
- I've Released the Certificate, but it Still Appears to be Checked Out to Me [1]
- I Cannot Use or Return my Certificate [2]
- Enabling TLS 1.2 [1]
- Troubleshooting Certificate Licensing Issues [1]
- Lock-Based Licensing Issues
- Certificate Licensing Issues
- Requesting Support
- Case Building (Compiling) Issues [6]
- Issues when Launching PSCAD [1]
- Issues with Running Compiled Projects [3]
- Issues with MyCentre
- Issues with Using Software
- Using the Fortran Medic Utility [1]
- Determining your Software License Number and Version
- Installation Issues [7]
- Update Client (MyUpdater) Issues [1]
- Legacy Issues [1]
- Missing Prerequisite Software - Microsoft Visual C++ Redistributables (x86 and x64) [1]
- Will Results be Affected When Changing my PSCAD version [1]
- How to Determine Required Visual C++ Redistributables for a Given DLL [1]
- Resolving Issues with the Automation Library [1]
- Release Notes
- PSCAD Release Notes
- PSCAD Master Library Updates
- PSCAD Intermediate Libraries [1]
- PSCAD - Interim Branch Updates and Hot Fixes
- PSCAD v5.0.2 Hot Fix 3 [1]
- PSCAD v5.0.2 Update 1 [1]
- PSCAD v5.0.2 Hot Fix 1 [1]
- PSCAD v5.0.1 Hot Fix 1 [1]
- PSCAD v5.0.1 Update 3 [1]
- PSCAD v5.0.1 Update 2 - Release Notes and Setup [1]
- PSCAD v5.0.1 Update 1 [1]
- PSCAD v5.0.0 Hot Fix 4 [1]
- PSCAD v5.0.0 Update 2 [1]
- PSCAD v5.0.0 Hot Fix 1 [1]
- PSCAD v5.0.0 Update 1 [1]
- PSCAD v4.6.3 Update 5 [1]
- PSCAD v4.6.3 Update 4 [1]
- PSCAD v4.6.3 Hot Fix 1 [1]
- PSCAD v4.5.3 Hot Fix [1]
- PSCAD v4.2.1 (2007 Release with the 2020 Update) [1]
- PSCAD v5.0.2 Hot Fix 3 [1]
- PSCAD Release Notes (Major and Minor Updates, and Patches) [1]
- Enerplot Release Notes [2]
- PRSIM Release Notes [2]
- The PSCAD Initializer Release Notes [2]
- FACE Release Notes [1]
- PSCAD Release Notes
- Brochures
- End User License Agreements (EULA)
Applicable Versions
- v5.0.1
- v5.0.0
- v4.6.3
- v4.6.2
- v4.6.1
- v4.6.0
- v4.5.5
- v4.5.4
- v4.5.3
- PSCAD Free Edition
- PSCAD Beta Edition
- PRSIM v1.0.0
- Initializer v1.0.0
- FACE 2.0.0
- Enerplot v1.0.0