I Cannot Use or Return my Certificate

This article provides a solution when a certificate cannot be used or returned.

Problem:

When a user attempts to activate a certificate, the activation fails, and the software remains unlicensed. However, according to MyCentre logging, the certificate appears to have been consumed and is currently checked out to the user.

Cause:

The user does not have the required permissions to create and delete files/filepath for the license certificate:

C:\Users\Public\Documents\Manitoba HVDC Research Centre\Licensing\Licenses

Solution:

  • Obtain full permissions on the above path.
  • Ask the MHI Support Desk to release the certificate (support@mhi.ca).
  • Activate the certificate.

 

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