Knowledge Base

Determining your Enerplot License Number and Version

This article provides instructions for determining your Enerplot license number and version.

Background

A valid Enerplot license number and version are required to obtain support from our Support Desk (support@mhi.ca).

A valid Enerplot license number and version are also required to receive software updates from our Sales Desk (enerplotsales@mhi.ca).

Instructions

If you do not know your license number, please perform one of the following three options below, and provide the generated screenshot showing your license number:

Option 1:

  • Launch Enerplot, and ensure it is currently licensed.

  • Select Licensing | View current license:

  • The certificate number (ID) and WorkGroup name will be displayed:

  • Take a screenshot of the License Certificate dialog (press the <Alt> and <Print Screen> buttons simultaneously), and send the screenshot to us at support@mhi.ca.

Option 2:

  • Launch Enerplot and activate a certificate:

  • Display the “About Enerplot” dialog box shown:

  • When the licensing dialog box displays, take a screenshot (press the <Alt> and <Print Screen> buttons simultaneously), and send the screenshot to us at support@mhi.ca.

Option 3:

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